Terms and Conditions for Self-Catering

Booking Conditions

In these booking conditions, ‘you’ and ‘your’ means all persons named on the booking form (including anyone who is added at a later date). ‘We, ‘us’ and ‘our’ means the owners of Domaine des Faures.

 

1. General

 

We, the owner, reserve the right to refuse a booking without giving any reason.

 

2. How to Book.

 

2.1 You must contact us before making a booking to obtain confirmation of availability, and on your request, a provisional reservation will then be made. The following must then be sent to us within 24 hours:

a) The completed and signed booking form: the person who signs the booking form certifies that he/she is authorised to agree to the Booking Conditions on behalf of all persons included on the Booking Form, including those substituted/added at a later date. The signatory must be a member of the party occupying the property and must be 18 years or over. Bookings cannot be accepted from parties of young people less than 18 years of age.

b)The payments referred to in clause 3.1 below. ( N.B. Payment MUST be made by credit/debit card through PAYPAL within 24 hours of the provisional booking being made. Failure to meet this requirement may result in a cancellation of the provisional booking.)

 

3. Payment

3.1 A non-refundable deposit of a third (33%) of the rental cost must be paid within 24 hours of making your provisional booking.

3.2 The balance must be paid not less than 8 weeks prior to your arrival at Domaine des Faures.

3.3  The security deposit of 750 euros must be paid on arrival. This will returned on departure unless there is a need to charge for damage and/or breakages.

3.4 We are entitled to treat your booking as cancelled if you fail to pay the balance on time. (See Cancellation, clause 8)

3.5 Bookings taken within 6 weeks of your arrival at Domaine des Faures must be paid in full.

 

 

4. Contract

4.1 Once we have received your booking form and all appropriate payments, we will confirm your booking by issuing a confirmation invoice. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

4.2 A binding contract between you and ourselves will come into existence on receipt of your deposit.

 

5. Rental

5.1 The prices given are in euros and the rental price is weekly.

5.2 There are minimum lengths for bookings, varying through the year.

5.3 Domaine des Faures is let fully furnished and equipped. The price includes linen, bathroom towels and swimming towels. A final clean is included in our prices but we reserve the right to make a retention from the security deposit to cover additional cleaning costs if the property is left in an unacceptable condition. This is charged at €15 per hour.

5.4 We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error at the time of booking.

 

6. Security Deposit

6.1 A security deposit of 750 euros is required to cover the cost of any damages or breakages to, or at the property, and any additional cleaning.

6.2 It is intended that your damage deposit is returned as soon as possible, hopefully on departure. It may however take up to 8 weeks after your departure from the property to return the deposit to you. Delays can be caused whilst waiting bills.

6.3 The cost of any additional services not included in the price and/or any damage caused by you will be deducted from the security deposit and the remaining balance will be returned to you. If the security deposit paid by you is not sufficient to cover the cost of the additional services and/or damage we reserve the right to recover any additional costs from you.

6.4 Some damages may not be immediately obvious upon your departure and we reserve the right to charge you for any damage noted after your departure.

6.5 We reserve the right to hold the security deposit for longer than 8 weeks if there is a dispute over additional costs or damage.

 

 

7. Alteration/Cancellation by Owners

In the unlikely event of a significant change or cancellation by us there will be a refund of all monies paid by you.

 

8. Cancellation by You.

8.1 Any cancellation by you (for whatever reason) must be in writing. (Including email or fax.) The effective date of cancellation of your booking is the date we receive written notification. Cancellation is subject to our cancellation policy which is as follows.( We recommend you take out adequate insurance to cover this.)

8.2 If you cancel 6 weeks or more prior to your arrival at Domaine des Faures you will loose your deposit.

8.3 If you cancel less than 6 weeks before your arrival at the property or the booking is cancelled due to your non-payment, we shall be entitled to the full cost of the holiday from you.

8.4 We will endeavour to obtain a replacement client. If a replacement is obtained, we will then refund all monies paid by you, less any difference between the price you paid and the price paid by the replacement client.

8.5 If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Claims must be made direct to the insurance company concerned.

 

9. Your Responsibilities.

9.1 You must keep the property and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the commencement of the holiday, and in the same state of cleanliness and general order in which it was found. You will be responsible for the payment for breakages, loss or damage to the property caused by you. ( We recommend that you take out adequate insurance to cover this.) We reserve the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning, and to claim against you for damage or loss, the cost of which exceeds the security deposit.

9.2 The parking of caravans/pitching of tents at the property is strictly forbidden.

 

10. Number of People using the Property.

Only the number of persons stated on the website may use the property unless otherwise agreed by us. The maximum numbers of people, including infants, allowed at the property may not be exceeded . We reserve the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded. A pro rata sum will automatically be deducted from your security deposit for any additional adults/children.

 

11. Access.

We shall be allowed access to inspect the property prior to your departure. We also have a right to access the property during your stay to carry out urgent maintenance. We reserve the right to access the garden and pool to carry out maintenance, normally very early in the morning.

 

12. Behaviour.

The person signing the contract is responsible for the correct and decent behaviour of the party. Should you or a member of the party not behave in such a manner, we may use our discretion to terminate the holiday of the person(s) involved. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of termination.

 

13. Additional services at the Property.

13.1 Some services are not included in the price. If they are not included and you would like to book these services please give us as much notice as possible.

13.2 Payment for these services is made on location.

13.3 While we offer access to the internet we cannot accept any responsibility for any problems you may encounter in connecting to the internet.

 

14. Linen and Towels.

14.1 Linen, bathroom towels, and swimming towels are provided. We change linen and towels every week. If you require more frequent changes please notify us in advance. There will be an additional charge.

14.2 A cot can be provided but the cot linen is not included. Please bring your own.

 

15. Swimming Pool and Ponds.

15.1 Please note that swimming pools and ponds carry their own inherent risks. Upon arrival at the property you and all members of your party must take time to familiarise yourselves with the location of the ponds and the layout and depth of the swimming pool. Young children must not be allowed to wander unaccompanied in the grounds of the property as there is a swimming pool and 3 ponds.

15.2 You are fully responsible for ensuring the fence and gate are locked at all times when the pool is not in use.

 

16. Social Events.

If you intend to organise a function at Domaine des Faures you must seek prior permission. There will be an additional charge and/or an increased security deposit.

 

17. Security and Valuables.

Any valuables left at the property are left at your risk. We are not responsible for any loss. It is essential and your responsibility to ensure all doors, shutters and windows are closed and locked when leaving the property. No refund can be given should you decide to vacate the property as a consequence of a burglary.

 

18. Arrival and Departure.

18.1 Arrival is between 1700 and 1900 local time. If your arrival is delayed you must inform us immediately.

18.2 You must vacate the property by 10.00 am on the day of departure. If these times cause you difficulty, please advise us at the time of booking. We are not able to guarantee any changes can be made.

 

19. Transport Suppliers.

You are responsible for arranging your transport to and from the property. Please access our links page for further information.

 

20. Our Liability.

20.1 We cannot be held responsible for noise or disturbance originating beyond the boundaries of the property and beyond our control.

20.2 We shall not be liable to the client for any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliance in the property, garden or swimming pool.

20.3 We shall not be responsible for any loss, breach or delay due to any cause beyond our reasonable control, including, though not limited to, act of God, explosion, tempest, fire,or accident, war or threat of war, civil disturbance,act, restriction, regulation, bye-law, or measure of ant kind on the part of the government or local authorities, strike, lock-out, or other industrial action or dispute adverse weather conditions or delay caused by carrier company. In any case we shalll be entitled to treat the contract as discharged.

20.4 In the event of discharge our liability shall be limited to the return of sums paid to us in respect to the unused portion of the holiday calculated on a pro rata basis.

 

21 Insurance.

21.1 It is a condition of your contract with us that all members of the party have comprehensive travel insurance. This should include cancellation insurance and cover personal liability and accidental damage insurance to the Property for all members of the party.

21.2 We accept no liability or responsibility whatsoever for any accident in the Property, save any personal injury or death arising from the Owner’s negligence.

21.3 We cannot be held responsible for any problems arising out of the organisation of insurance.

 

22. Law.

This contract and all matters arising out of it are governed by European law. We both agree that any dispute, claim or other matter which arises out of or in connection with your booking will be dealt with by the Courts Perigueux should an agreement not be reached.

 

23. Passports, Visas,Documentation, Health Requirements.

You are responsible for all members of your party’s travel and health documentation (passports, driving licences, vehicle registration documents, motor insurance, etc.) We cannot accept liability if any of your members are refused entry onto any transport or to France due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or member of the EU, you must check passport and visa requirements with the embassy or consulate of France or any country you intend to travel through.

 

Terms and Conditions for Bed and Breakfast

General Conditions

Please note:

This is a No Smoking residence

The use of the facilities is exclusively restricted to residents

We are sorry but we cannot accommodate pets.

 

Rates

Included:

Continental breakfast served in the garden or dining room

Tourist Tax

 

Booking Policy

Reservations and agreement to the terms and conditions must be confirmed by fax, letter or email and will be guaranteed following the payment of a deposit of either:

1)  the cost of one night for stays less than 3 nights

or

2) 30% of the booking value for stays of 3 nights and above

 

Cancellations

Should a client cancel his/her reservation, the following fees will be due:

cancellations received at least 4 weeks prior to arrival date, we will refund the deposit ( minus €15 for administration cost)

cancellations received less than 4 weeks prior to arrival date, the deposit will not be refunded

Shortened stay

In the event of an interrupted stay the bill will be 100% of the total cost of the reserved stay.

N.B. It is suggested that visitors have comprehensive travel insurance.

 

 

Payment

Please note that we ONLY accept payment by credit card through Paypal. Visitors wishing to use this form of payment may wish to pay for their booking in advance.

Deposit:   Payment by credit card through Paypal, or Euro cheque

Balance:   Euro cheque or Cash payable on arrival.

 

 

Time of arrival and departure

Departure:

Bedrooms should be vacated before 10.00a.m.

Arrival:

We will do everything possible to ensure that your bedroom is ready as early as possible.However, this may not be achievable before 3.00p.m.

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